2. in Networking and WiFi Sunday; No Virgin Media Wall socket . It probably goes into another room in the house. I have received my quick start-up kit. 95. Manage Your Account. Had arranged self-install as per suggestion from VM. All the wall sockets I can see are for BT. Standard Member. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I don't have a virgin media wall socket and this is stressing me out. Plug into the Virgin Media wall socket. One of them was Telewest. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Hub 3. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virg Media installation: Here's whatever them need to perceive. Push fit the VM-supplied lead onto the socket. Dave. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. My Virgin Wall socket not same as installation guide that one. Speedvirgin media internal wall box. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Joining in Options. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. Professional. Call the pre-installation and delivery team on 0800 052 1734 explain. . I had bought a VM broadband and used self installation but saw that my VM socket was not round. We have a virgin media wall socket with an ethernet port in the wall but no round cable. You should see a welcome screen, then the Virgin Media start up screen. Remove the connector cable. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 168. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Options. Follow these simple installation steps for your Virgin Media home phone set up. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Joining in Options. Hello VLNeedham. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Gary71. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I would love to help you get your service installed. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Networking and WiFi. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. The other is marked TV, & this is used for TV & Broadband. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Account - Mobile. Virgin Media; My Virgin Media; Shop; Help;. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Options. - 5250024Got my virgin media self install kit but I don't have a virgin socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Networking and WiFi. cable from wall. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. See this. Don’t plug the power cable into a plug socket yet. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. We all know and love the internet and TV services that can enter our homes through entry points. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. Account - Cable. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Take the red-banded end of the isolator cable,. 0 A Socket Wall Plate Module, 50x25mm. We would like to show you a description here but the site won’t allow us. The answer is yes. Browse Virgin Media Virgin Media Community. Mark as New; Bookmark this message;. Manage Your Account. All. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. If no joy, try the pre-install team - 0800 0521734. Check out the purple envelope in the top right hand corner for a private message from me, and. • Connect the end of the 1. But I have no Virgin Media Wall socket in my house. correctly to the Virgin Media wall socket, please follow these instructions to get set up. The cable on the right looks like is for a Freeview TV antenna. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. 0 Kudos Share. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. . You need to call your telephone provider if you want to alter any of the wiring or move the main socket. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. The engineer will bring everything needed to install your Virgin Media services on your chosen day. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. So, a 50 minute broadband, TV and phone. Stay safe online. Just moved in to new (rental) flat. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Virgin Media engineer installation. No Virgin Media socket Go to solution. The cable in the second picture is the one you need to connect too. 1. 0 Kudos. 2 weeks ago - last edited 2 weeks ago. I don't longer work there. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. We have a TV and broadband but no landline required. I make the order with Quick Install, but I don’t have any wall socket in my house. 2. 2. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 388. That is a rooftop aerial outlet for Freeview TV. Please keep an eye out for an envelope at the top right corner of your Forum page. I have the new one as. . Options. 95. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. I am hoping a membe. Now to my Issue: I opted for the self-installation ki. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Trace any cables coming out of it and check the ends of them. The two sockets on the wall on the RHS are telephone sockets. VM will usually only supply a Quickstart to a property that had VM previously. Thank you so much for your first post and welcome to the community forums, it's great to have you here. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. 1 Mar 2016. 5. I don't longer work there. Manage Your Account. Explain what needs to be done and book an engineer visit. We have a virgin media wall socket with an ethernet port in the wall but no round cable. He - 5270179. They will run the cable underground. I'm very sorry to hear about the non wall socket. I need to arrange an appointment with an engineer. You can also identify a split socket looking at the side. Feb 22, 2022. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. These enter my house via an air brick/vent very close to. You just need to find the socket and plug in your phone. The new fibre phone line is designed to work with the same phones as the old copper line. Absolutely not. Jan 14, 2022. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. If an engineer is offered - accept that. Get virgin engineer to move the wall socket. Hello. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Broadband and TV deals. - 5250024It has two outputs on the left of the wall box. The socket you need will be marked with the Virgin Media logo. We installed our router etc ourselves. If no. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Virgin Media; My Virgin Media; Shop;. AnthonyRaw1986. on 15-02-2022 10:03. Account - Cable. Direct Save Telecom. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Browse Virgin Media Virgin Media Community. Rob. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. I am so sorry to hear that you seem to be missing a wall socket in the home. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. If you in a property that's recently been added to Virgin Media's network we have another video th. Options. Thank you for the tel no. Openreach would normally use the existing route that your telephone line would take. 0 Kudos. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Getting Connected with Virgin Media is easy when you have a wall socket. My issue is the small wire is attached to the fibre and held there wit. Thanks mate. Virgin Media Wall Socket. Within two working days you will receive a Welcome Pack with confirmation of your installation date. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Account - Cable. --Hub 3. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Re: No wall socket. Plug into the Hub . Step 4. on 03-08-2020 18:05. The socket will have a Virgin Media logo on it and the port is at the bottom. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I can’t find any trailing cable at all. Networking and WiFi. . -a power cable for the hub's adapter. I have only got one rectangular shaped white socket (Shown. No Virgin Media have their own network which is separate to Openreach`s. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. All Rights ReservedNo setup fee. Ashleigh_C. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Save £105. Security matters. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. Your engineer will arrive at your chosen time on your chosen day. Extend your wired Internet access to any room in your house using your existing electrical wiring. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. 01-02-2023 10:59 - edited 01-02-2023 11:00. Follow these steps to install your virgin Media Broadband, TV and Phone service. Standard Member. Some new sockets may look like one of the below. Failing this. 3 weeks ago. Get more from your Virgin Media setup. Its a flat £25 charge to move the connection points and rebalance power levels. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Push the white cable with the black label into the Hub. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. . Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Being connected to the internet is one of the most important modern essentials in 20. See where this Helpful Answer was posted. But I have no Virgin Media Wall socket in my - 5405516. See below for suggestions to the regular 'missing socket' questions which are posted on here. Just plug the Powerline 1000 into any electrical outlet then plug in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have the quickstart pack but sadly cannot get broadband set up and working. Tuning in. I was told when purchasing the broadband package that fibre was available here. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. Getting started & FAQ. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Web it will be a dual cable drop brought from the street to the outside of your property. 19 minutes ago. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Connect the cable adaptor to the black banded end of the 3m isolator cable. I will send a private message - watch out for the purple envelope 🙂 Kind regards. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. . . Virgin Media; My Virgin Media; Shop;. . Installing and configuring your kitSame thing happened, and on all the wall phone points. Please there is no virgin media wall socket and I don't know how to go about the installation. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Tudor. Choose the best spot for your wifi hub. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. The phone number doesn't connect you. 2 Uninstall TiVo box. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. The top “capped” one is marked FM & has been disused since cable went digital. There are multiple different branded wall boxes inside our flat but none. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. What confuses some people is the push-on connector provided. But I have no Virgin Media Wall socket in my - 5383603. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Virgin Media; My Virgin Media; Shop; Help;. 1. If however the socket itself has been removed you will need assistance. (I did this video to help/guide new engineer as I did not find any for my self when I started. 04kg, it will easily fit under – or even alongside – any TV. I can only find the TV socket. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. on 31-12-2021 10:47. Sign in;. Push the red label end of the white cable, into the wall socket. Options. com email address to different Virgin account. Apologies for any cabling issues. However, since theres no virgin media socket is it possible if someone who works at v. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. correctly to the Virgin Media wall socket, please follow these instructions to get set up. 22-12-2022 19:19 - edited 22-12-2022 19:20. I will be able to assist you in getting this sorted out. Virgin Media; My Virgin Media; Shop;. on 12-01-2023 21:04. No vm wall socket. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Used to be down on Fort Street for decades. Call the pre-installation and delivery team on 0800 052 1734. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). This latest future-proof WiFi. ahhh the rubbish that is CS - you could try this. 18-02-2023 10:23 - edited 18-02-2023 10:33. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. It is surface clipped usually. Options. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. What I need to do? - 5432597. Plug the cables into the Hub. How do we go about booking an - 5416332. The Openreach sockets do not work for Virgin Media. called the delivery team and they managed to book a technician for me. What should i do now. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. Virgin media wall socket for broadband is not what js shown on the installation guide. Everything you need is posted to you. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi Virgin Media Team, Hope you are well. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. No vm wall socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. They'll then install a fibre socket inside. Phone line - 5 mins. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. You can also check for a loose cable as not all properties have a socket. It should be free of charge. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. Call the Pre-installation and delivery team on 0800 052 1734. It feels like I need to just obtain a connector to enable the two to fit. Account - Cable. Eric714. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. It could be that a previous owner has cut the cabling out. I recently got Virgin broadband installed. Pop the power cable into a nearby plug socket, and turn it on. Guaranteed High quality components and installation. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. I am trying to set up our wifi. All the wall sockets I can see are for BT. If you require an alternative format bill, such as braille or audio, you will not be charged. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. To be able to receive an E-bill, you need to provide us with a valid e-mail address. 4 weeks ago. So, a 50 minute broadband, TV and phone. Get the Hub ready by connecting the wires. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You need a small spanner to remove this, then push the provided connector over the exposed end. Jan 14, 2022. Virgin Media engineer installation. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Finally, they'll complete the setup to make sure it's all working. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . If you don't have the cabling then call the pre-installs team on 0800 052 1734. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. It's obviously missing a case/cover and looks quite old. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Account - Mobile. Placed an order and the lady said we were eligible for quick start self installation. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Sounds like you need a manned engineer install rather than self-serve. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall socket I - 5357150. Socket should be on the underside. Whichever is the most suitable.